Where did my money go?


Hi, I tried to add some funds to my g2a account and hellcase from my bitcoin wallet, but I didn’t receive my money in both ( g2a and hellcase). I contact g2a support to solve the problem, they have verified my transactions made using BitBay and spotted unpaid transaction. Any help?
G2A replied to me for contact BitBay support: https://prnt.sc/o08vl7
Prove of transactions:


another transaction : https://www.blockchain.com/btc/tx/42b57a1088881a85c29bb015495fc01edccefcd9ea28c211b33f8aadabe7e14b