How to Resync bitbay client without losing your wallet and FUNDS


#1

There was a hard fork on 30th November 2017 that required everyone to update their client.

If you have not started the client lately or if you have but did not update it to latest version you might not see correct balance or even get 0 Balance on your client

The following procedure will usually remedy the hard fork problem and many more problems with non correctly reported FUNDS inside your wallet.

To continue see which client you have

FOR MARKET CLIENT

1. find your private keys

You have to have the 2 private keys that you saved when you first created the account. If you don’t have 2 keys try file > backup wallet on a regular account and it will ask you to save the 2 keys in a safe place

2. Reinstall the Client

  • erase all the contents on the bitbay data folder except wallet.dat
    – Windows default location c:\bitbay\bitbaydata folder
    – MAC default location Applications > BitBay (right click) > Show package contents > Drive C > BitBay > bitbaydata
  • download the client from the downloads section
  • unzip and run it
  • it should start syncing it might take from a few hours to 1-2 days to sync
  • go to File > open wallet and follow the instructions (you will need the 2 keys found on previous step)

FOR QT WALLET

1. Find your bitbay data folder

places where you usually find the bitbay data

  • Windows QT client c:\Users\YOURUSERNAME\appdata\roaming\bitbay
  • Linux QT client ~/.bitbay
  • MAC QT client ~/Library/Application Support/BitBay

Make sure this folder contains a file named wallet.dat which is the most important file on the QT wallet

If you can’t find/see the folders/files mentioned above perhaps you should turn the option on to see hidden files (more details on the NOTES sections)

2. Backup your bitbay data folder found above

  • shutdown the client
  • backup/copy the bitbay data folder into a different disk or flash drive
  • this backup can be used to restore your BAY in case something goes wrong
    so don’t modify this backup until you make sure your wallet is working properly

NOTE: wallet.dat is the most important file in this folder as it contains all YOUR WALLET information if you lose this you might lose your funds. You can also use it to recover from hardware failures or client not starting or moving to a new system. Remember If you have password protected your wallet the wallet.dat file is not enough to recover your funds, you have to remember your password as well.

3. Reinstall the Client

  • erase all the contents on the bitbay data folder except wallet.dat
  • download the client from the downloads section
  • unzip and run it
  • it should start synching it might take from a few hours to 1-2 days to synch

Need help ?

If you want help please post a new topic in the support section with the issue and the steps you followed

NOTES

Speed up the synching process

For windows you can speed up the synching process by downloading one of the following

  • blockchain zip from the downloads section which brings you a few weeks behind being fully synced
  • newer zip by a trusted member here which brings you to about one week behind being fully synced

Then

  • shutdown the client
  • drop the contents of the zip in the bitbay data folder
  • restart the client
  • you will be closer to be fully synced

Hidden files

If you can’t find the files/folders mentioned above perhaps you should turn on viewing of hidden files on your system

On WINDOWS you need to turn “view hidden files” or else you will not find c:\Users\YOURUSERNAME\appdata\roaming\bitbay

On MAC, you can just visit ~/Library from Finder, simply hit shift + ⌘ (command) + G which will GO to a folder, then paste in this location:


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